Refund Policy
Thank you for shopping at Archiify!
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Customer’s satisfaction is our most important thing, in this belief, we promise replace or refund as follow situations:
Ship wrong item/wrong size/wrong address(different from provided information)/damaged item(the damage can be seen clearly). |
Replace or Full Refund |
Low printing quality and wrong position of printing. 1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy, distorted and do not represent the quality of the print file. 2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Reversed: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted. (See supplementary note①) 3: Peeling Print: Print coming off in pieces. 4: Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs from the artwork. |
Replace or Full Refund |
The actual product is quite different from the announced size: the actual product is more than 1-3cm bigger or smaller than the announced size chart. Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart of Archiify, which more than 1-3cm bigger or smaller. |
Replace or Full Refund |
The actual product is quite different from the announced color. Colouring Issue: The printed colour differs from the colour used on the design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong colour code was chosen by Provider or due to wrong technical settings. (See supplementary note②) |
Replace or Full Refund |
Quality can not satisfy customer’s requirements. 1:Broken/Holes/Mechanical/Torn:Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. (See supplementary note③) 2:Embroidery issues. Including but not limited to: wrong colour thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design;wrong thread density. 3:Stains:Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. (See supplementary note④) |
Replace or Full Refund |
The product is out of stock If customer place an order at Archiify, but the product is out of stock and we haven't noticed customer in advance. |
Full refund+compensation |
Logistics guarantee Under normal conditions 1. Parcel is lost during shipping. 2. Logistic is not updated for 30 days. Note: Due to the long shipping time for orders in remote areas, some orders take 2-3 months to deliver, and the logistics guarantee does not apply to remote areas. |
Replace or Full Refund |
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Archiify Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense. |
Customer fill a wrong shipping address/size or color/design file |
No replace or refund |
All claims are submitted over two weeks after the product had been received. |
No replace or refund |
The color is not the same between mock up and design. (See supplementary note⑤) |
No replace or refund |
Damaged or deformed product--- Product is damaged or deformed by customers |
No replace or refund |
Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers; |
No replace or refund |
Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons |
No replace or refund |
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility. |
No replace or refund |
Because of shoes' different material, and different monitors’ display color, the real object color will have deviation from the mock up provided by the customer.(See supplementary note⑥) |
No replace or refund |
Order AKA |
Received wrong design |
Ordered Blue |
Received dark Blue |
Order Hoodie without hole |
Received Hoodie with hole |
Ordered without stain |
Received Obvious stains |
Mock up is Haze blue |
Design is Bright blue |
Customer's Design Color |
Final Color Effect |
- Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.