Refund Policy

Ship wrong item/wrong size/wrong address(different from provided information)/damaged item(the damage can be seen clearly).
1.Wrong Garment: Receive a wrong garment brand.
2.Wrong Item: Received a wrong Product type.
If Archiify sent wrong parcels, customers are allowed to keep parcels at their own disposal.

Replace or Full Refund

Low printing quality and wrong position of printing.

1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy, distorted and do not represent the quality of the print file.

2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Reversed: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted. (See supplementary note①)

3: Peeling Print: Print coming off in pieces.

4: Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs from the artwork.

Replace or Full Refund

The actual product is quite different from the announced size: the actual product is more than 1-3cm bigger or smaller than the announced size chart.

Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart of Archiify, which more than 1-3cm bigger or smaller.

Replace or Full Refund

The actual product is quite different from the announced color.

Colouring Issue: The printed colour differs from the colour used on the design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong colour code was chosen by Provider or due to wrong technical settings. (See supplementary note②)

Replace or Full Refund

Quality can not satisfy customer’s requirements.

1:Broken/Holes/Mechanical/Torn:Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. (See supplementary note③)

2:Embroidery issues. Including but not limited to: wrong colour thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design;wrong thread density.

3:Stains:Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. (See supplementary note④)

Replace or Full Refund

The product is out of stock

If customer place an order at Archiify, but the product is out of stock and we haven't noticed customer in advance.

Full refund+compensation
of 10% product price

Logistics guarantee Under normal conditions

1. Parcel is lost during shipping.

2. Logistic is not updated for 30 days.

Note: Due to the long shipping time for orders in remote areas, some orders take 2-3 months to deliver, and the logistics guarantee does not apply to remote areas. 

Replace or Full Refund

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Archiify Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.

Customer fill a wrong shipping address/size or color/design file

No replace or refund

All claims are submitted over two weeks after the product had been received.

No replace or refund

The color is not the same between mock up and design. (See supplementary note⑤)

No replace or refund

Damaged or deformed product--- Product is damaged or deformed by customers

No replace or refund

Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers;

No replace or refund

Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons

No replace or refund

The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.

No replace or refund

Because of shoes' different material, and different monitors’ display color, the real object color will have deviation from the mock up provided by the customer.(See supplementary note⑥)

No replace or refund

Order AKA

Received wrong design

Ordered Blue

Received dark Blue

Order Hoodie without hole

Received Hoodie with hole

Ordered without stain

Received Obvious stains

Mock up is Haze blue

Design is Bright blue